Failed attempt to report cheating

I just want to share my frustration while attempting to warn ROVIO team about possible cheaters on the leaderboard. I opened the following ticket:

“I was playing the event for today, and some hours ago, the first place had about 50.000 points in the competition. Now the player Wildstar has more than 6.000.000, as shown in the attached picture.”

I added the picture below on the ticket:

Now, the answer from them:

“Tadeusz (Rovio Entertainment Ltd)
Apr 18, 21:42 EEST

Hello there,

Thanks for reaching out to us. We are sorry for any trouble you might have run into with the game.

Please note that players in your leaderboard do change, can boost their performance by playing more and might use spark or gems to improve their ranking. If you still feel like there might be an issue with a particular player, please provide us more information on potentially suspicious player behaviour. Please include screenshots of the player’s performance on your leaderboard, tell us their leaderboard name in addition to your FB ID and leaderboard name. Our game development will then look into the matter.

Hope you have a great day regardless. We thank you for your efforts in advance!

Best regards,

Tadeusz
Rovio Support Team”

It seems that they don’t even read the entire text. I provided all the information they asked for. I included the possible cheater’s leaderboard name, and a picture with his performance. My FB ID is required to fill the ticket, as the version, platform and device I’m playing.

The answer is standard. What makes me really angry is that excuse:
“Please note that players in your leaderboard do change, can boost their performance by playing more and might use spark or gems to improve their ranking.”

It is so obvious that the above score is impossible, that I don’t even know how to express it. Even with gems, promotions, overpower, even if the player encountered Unicron on every run and defeated him all times, even if…

Well, on every other online game I played, cheaters were punished badly. They were banished, and sometimes even their IP were blocked from creating another account. It is obvious that cheaters bring loss to the game, and that reporting those cheaters is usually encouraged in these games. But ROVIO does not seem to understand that way or simply does not care about it.