Floor 60, Jackpot Egg, but no rewards!

I’ve already posted this on the AB2 FB page but I’m going to do the same here for a bit more exposure. I had real rotten luck with the Tower of Fortune in general and the cruellest thing happened last week when I didn’t receive what I earned. I am still awaiting a response from Rovio support about it. I’ve been playing since 2016 and have reached the upper level of ToF on only two occasions: first time in November 2018 (which I posted a video of in my YouTube channel) and then again in April 2019. The third time, last week, I managed to reach level 60 and was lucky enough to get he right card for the Jackpot Egg. But I could not connect to get my rewards! The video (and posted to the FB group) I took shows me trying to connect via Wifi and mobile data, but it didn’t work. The video stopped at 00:31 on Tuesday morning 10th December. I then processed and uploaded the video to the FB group which was posted at 00:47. I also submitted my request to Rovio support at 00:53 UTC, with their confirmation email response came straight back to me at the same time. I am missing: I won / earned / acquired etc this rewards fair and square, but they were not applied to my account. Yes, it’s only a game but I wouldn’t feel so passionately about this if I didn’t love playing it. It’s been a week since I submitted my request and it’s only fair that I get what I fairly earned. What should I do if Rovio don’t give me what I am entitled to? To be honest I'm looking for Rovio to restore some faith and do what's right.
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