@gradientturtle support help? ticket #1231201

[cbya]

@gradientturtle any possible way you can help?

I don’t use facebook. I thought the game progress was saved through game center and rovio cloud support (later discovered rovio account covers other games but not this one). But game center has always kept it connected. My iphone automatically updated the game as I have auto updates on.

Tried to play – the game crashed, kept saying need to update over and over.
As with previous bugged updates, deleted game and redownloaded from app store. This has never been a problem before, as it logs into game center and restores my progress to approximately where I left off. Not this time….

Now I check game center and all my achievements are gone. I can’t restore purchases. I had 33 million gold coins and 14k gems and all level 13+ characters with half to 15! Bought the bumblebee hot rod character but not the nemesis prime. had shockwave from holidays. I spent serious time and a little money on this and all I got from support was:

Hello there,

we are sincerely sorry but if you deleted the game and it wasn’t connected to Facebook, there is no way for us to restore your game progress. The game hasn’t been connected to our cloud servers which is why the save data has only existed locally on your device. This means that when you deleted the game, you also deleted the save files. Our sincerest apologies for the inconvenience!

Best regards,

Salla
Rovio Support Team

It’s not the money as much as the time I spent!
I would hope that customer service could compensate and restore my progress…

of course, if not getting full itunes refund and never touching a rovio game again…

Thanks, CBY

UPDATE: 2/1/2016 As @circlerev mentioned, new Lunar New Years update Game Center restored my account. Hopefully this new cloud save feature will help too but definitely saving progress via syncing with my computer more often.

Missed the soundwave event, oh well.

Topic

[Mutemarmoset]

Hi cbya

How did you get hold of support? I bought coins three days ago that I never received. I used the Contact Us here, I replied to the email address on my paypal receipt and I posted in Bug/Issues board by have not heard from anyone.

[Circlerev]

@cbya
After updating, Astrotrain did not make any sounds, so I decided to reinstall the game. What happened with Game Center? I have also lost my progress forever. :(

I don’t know why Game Center no longer restore progress after reinstalling the game. That must be some kind of bug or worse, Facebook may now be the only option for cloud saving.

EDIT: There is some kind of syncing issue with Game Center with latest update. The next update should fix this issue.

[wrw01]

@gradientturtle7
FYI, @cbya had your name incorrect so you probably did not receive the note

[TriPolar]

On Android, I’m not sure what the purpose of connecting to google other than getting those extra missions. My account for what ever reason has not even kept my achievements. According to them I’ve only completed 4 or 5. In reality (and in game) the only one still to be achieved is the deceptihogs block smashing. Personally, I don’t know how it relates to my gaming experience if G+ isn’t correct but I’m sure happy that the in game records are correct.

I that Google has their player ranking stuff with achievements and stuff but I’ve never really looked into it & don’t know much about it. Other than it also messes up things with AB Epic…Crashes every time… The Google play account, not the game. Game just gets slow and choppy until GP dies. Then all is well.

[cbya]

Mute Marmoset: Rovio webpage