Salla (Rovio Entertainment Ltd)
Apr 11, 13:58
Hello there,
unfortunately we do not have a way of sending tokens nor we have any way of fixing the possibly broken event right away. The reason why we asked for screenshots is because they are the only way to verify that you have received a certain amount of tokens. These screenshots are essential to our investigation and we would very much appreciate them if this happens again. We are sincerely sorry but at this point in time, we can only apologize and promise to you that we are doing everything we can to prevent this from happening again.
Best regards,
Salla
Rovio Support Team
St Jwh
St Jwh
Mar 31, 23:01
No this NOT solved!!!! I did NOT join the compitition late. I spent the whole day playing and even played an additional 100 gems to get my score and position.
My initial request I sent you all the requested info… Do you people even read these???? Or do you just cut and paste those candid responces???? I have an Android, Sony Xperia, my FB id is 7723425688 My ABT id is otter….. I see that I was not the only person this happend to….. Why do I need to wait until the next compitition to see if happens again????You have my info you can see it on the server…. This was the compitition that ended at 8:00 PM EST.
Please do some research before just sending out some lame candid response….
Ann-Marie
Ann-Marie (Rovio Entertainment Ltd)
Mar 31, 13:29
Hello there,
we are really sorry to hear that you didn’t receive all those tokens! Please note that the prize is significantly lowered if you join the event late. If you joined later, you can only receive 100 tokens for finishing in that case unfortunately. This system is in place to prevent players from joining the event late and still earning the same amount of tokens than those who joined in time. I hope this clarifies the issue!
If you join in time in the next event and this keeps on happening, would you kindly get back to us with a screenshot taken from your rewards window and the leaderboard so that we can clearly see the issue? Please also send device and OS info, location, FB ID and name on leaderboards. We are sincerely sorry for the inconvenience!
Best regards,
Ann-Marie
Rovio Support Team
More about Rovio
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Twitter – http://twitter.com/Rovio
http://www.rovio.com
St Jwh
St Jwh
Mar 28, 23:14
otter
@otter
Ok… Now I’m PO’d!!!!! I just finished the the last compitition and was in the the number 1 spot by over 300 tokens and then it ended and I came on 17th with only 100 tokens in my bank!!!!! WTF!!!! How can I correct this BS???? I wish Rovio would get thete sh t together…. This is not the first time this has happened in this game… But the first time for me.. Withe all the time spent playing and gems spent one would think this company would have their sh t together……. Any thoughts??? Or how to correct this this??????? I lost a 1000 tokeks tonight I bet I’m not the only one!!!!!!