[Marco.cupra]

Hello together,

a member of my clan has also problems with the new update. He can’t get any rewards. If he opens the chest every half hour, the time starts from the beginning but the five cards doesn’t appear. If he completed a normal level, the game sucks on record-screen. If he try to collect rewards in clan-challenges, the game sucks and he can’t get anything.

He tried already to reinstall the game, no changes.

Have you ( @yue-zhang , @dezsike ) any idea or some advices?

Thanks

 

[Marco.cupra]

@shane-boucvalt on my try yesterday, i did it this way: ab2 was disconnected (why ever), restart game, connect to new facebook, play one level, save to cloud, go to second device (with new game-install) and try to load from new facebook. Without success.

@rawdatasystems no problem, it is good to know this way ;-)

@dezsike if i understood correctly i could backup and restore app-data to a second device and it should be synchronised because same player-id ???

 

[Marco.cupra]

@dezsike thanks for your advice. How is it possible to back up my entire game and load it to an other device. Only with facebook?

[Marco.cupra]

I tried it. If i do so, i became a new player-id on AB2 with same savegame from old player-id. But it is a new account in AB2. Did you ever recover your account on this way?

[Marco.cupra]

Okay, thanks i will test it on an emulator on computer. But i think there is a couple between player-id and first used  facebook-acc. I will give you a feedback.